Matthew Pieters
Associate Director
T: +44 (0)20 7312 5573
E: matthew.pieters@realtyinsurances.co.uk
Megan Thompson
Account Executive
T: + 44 (0) 20 7312 5594
E: megan.thompson@realtyinsurances.co.uk
Sian Thompson-Birks
Account Executive
T: +44 (0)207 312 5554
E: sian.thompson-birks@realtyinsurances.co.uk
Barry Curtis
Senior Account Executive
T: +44 (0) 207 312 5581
E:barry.curtis@realtyinsurances.co.uk
Ann Doyle
Business Development Executive
T: +44 207 312 6398
E:ann.doyle@realtyinsurances.co.uk
John Dilley
Managing Director
T: +44 (0) 207 123 1234
E: john.dilley@realtyinsurances.co.uk
Ann Doyle
Business Development Executive
T: +44 207 312 6398
E: ann.doyle@realtyinsurances.co.uk
Peter Sweet
Senior Account Executive
T: +44 (0)775 3627035
E: peter.sweet@realtyinsurances.co.uk
Complaints
Our aim is to provide all of our clients with an excellent level of service; however we recognise that there may be occasions when you do not feel satisfied with the service you have received from us. Should you need to make a complaint please contact our Complaints Manager using any of the following methods:
email: complaints@realtyinsurances.co.uk
post:
Realty Insurances Limited
70 Grosvenor Street
London
W1K 3JP
United Kingdom
Tel: 0207 312 5560
We aim to resolve complaints within 3 business days following receipt, however if we can't, we will write to you within five working days to acknowledge your complaint and provide details of our complaint handling procedures and who is dealing with your complaint.
We aim to provide a final response to your complaint within eight weeks from the date of receipt of your complaint and if we cannot, we will outline the reasons for the delay and provide you with an indication of when you can expect to receive a response.
If you are dissatisfied with our final response, or we have been unable to provide our final response to your complaint you may be eligible to refer the matter to the Financial Ombudsman Service (FOS) free of charge. Details of the eligibility criteria can be found in our complaints procedure or on the FOS website https://financial-ombudsman.org.uk. If you do decide to refer your complaint to the Ombudsman, you must do so within six months of the date of our final response.
The FOS offer an independent service for resolving disputes and you can contact the FOS by:
Calling their consumer helpline on 0800 0234 567 or 0300 1239 123.
Writing to them at Exchange Tower, London E14 9SR.
Emailing complaint.info@financial-ombudsman.org.uk
We will include a copy of the Financial Ombudsman Service's leaflet in all resolution letters.
Compliments
We strive to provide excellent services to all our clients, and it is important to us to hear we have done so. If you would like to share positive feedback with us, please contact us at:
compliments@realtyinsurances.co.uk
Our address:
Realty Insurances Limited
70 Grosvenor Street
London
W1K 3JP
Realty Insurances Limited is an independent intermediary, authorised and regulated by the Financial Conduct Authority (FCA). You can check these details on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the FCA on 0800 111 6768. Our FCA register number is 307515. Registered Office: 70 Grosvenor Street, London W1K 3JP. Registered in England No. 482966. Information Commissioners Office Registration Reference Z5702079.
© Realty Insurances Limited – all rights reserved.
